Laundry baskets
makeup bags
Shared by Our Customers
With over 15,000 customers across Canada, Diane Atelier’s community continues to grow and flourish.
Frequently Asked Questions
I haven’t received my order confirmation – what should I do?
After placing your order in our online store, you should receive an order confirmation by email. If you do not receive the confirmation email within one hour of placing your order, the following reasons may be the cause:
- The order confirmation email may have ended up in your SPAM folder.
- You may have entered an incorrect email address during checkout.
If none of these situations apply, please contact our customer support team by email: info@diane-atelier.com
Can I modify my order after placing it?
If you contact us within 24 hours of placing your order, we'll do our best to make the requested changes.
However, we process orders as quickly as possible, so we recommend contacting us as soon as you can.
Where is my order?
As soon as your order has been packed and is ready to ship, you'll receive a shipping confirmation email.
If you haven't received your order within 15 business days from the shipping date (after receiving your shipping confirmation email), please contact our customer support team at info@diane-atelier.com.
We'll be happy to help.
How long do I have to file a claim regarding my order?
You have 30 days from the date you receive your order to request a cancellation.
If you'd like to cancel your order, please contact our customer support team, and we'll take care of the rest.
Free Shipping
Enjoy free shipping on all orders across Canada, with real-time tracking via Canada Post.
SECURE PAYMENT
Pay with confidence using credit card, Apple Pay, Shop Pay, and more.
30-DAY MONEY-BACK GUARANTEE
At Diane Atelier, shop with complete peace of mind thanks to our money-back guarantee.
